Cross Cultural Issues in Tourism & Hospitality Essay

Cross Cultural Issues in Tourism & Hospitality - Essay Example An analysis of the cultural differences to understand tourism and hospitality service requirements reveals cross cultural differences.The paper examines Japanese and American cultures and describes the differences in social behaviour of each of these cultures. Tourism and hospitality industry, being the most booming one in past decades contribute to the economic and employment development of countries. It is the kind of service which has both subjective and intangible in nature. Understanding tourism service climate and culture is undeniable for sustaining competitive advantage (Kusluvan 487). Clark suggests that national character, defined as the pattern of enduring personality characteristics found among the populations of nations, has profound impact on buyer-seller interactions (qtd. in Kusluvan 237). One way in which national character influences service transactions is through culturally specific norms regarding how and when emotion should be expressed (Feldman and Morris 1995; Grayson 1998 and Mann 1997 qtd. in Kusluvan 237). Ekman states,â€Å"Considerable differences regarding display rules exist across cultres†(qtd in Kusluvan 237).For example,according to Mann,in muslim culture,smiling for a woman can be interpreted as an indication of sexual interest and muslim woman is socialized for not smiling at man.On the other hand American’s norm of service is the display of smile absence of which can harm a female provider’s career(qtd. in Kusluvan 237). â€Å"While no empirical research exists which systematically examines ways in which cultural differences impact display rules and consequently the emotional labor requirements of hospitality and tourism workers,Hofstese’s(1980) frame work of culture offers interesting possibilites† (qtd. in Kusluvan 237). â€Å"According to Hofstede (1980),cultures can vary along four dimensions to

Implementation Plan for the Solution Personal Statement

Implementation Plan for the Solution - Personal Statement Example Blais (2002) argues that â€Å"changes in power structure are particularly difficult to manage† (p.  24). The Corporate Compliance Officer will encourage a collaborative effort from all management personnel to ensure the objective of this project proposal is met. A weekly formal written report shall be done to document the weekly initiatives taken to address concerns during the weekly meetings. Managers report to the Compliance Officer the progress of their staff training. Before proceeding with the implementation of the proposal, it should gain the approval of the organizational Board of Directors. Such proposal shall be reviewed every 90 days. The Board will meet for two sessions in the duration of the project. The preliminary proposed project is designed to last for six months after which, a request for permanent approval will be sought from the Board of Directors. At the start of the project, information on the organization’s customer service will be collected from many sources on a weekly basis. Evidenced-based practice together with the basic scorecard will be utilized ( see appendix A) in the promotion of quality services across the organization, within many departments promoting quality customer services. The sources of information will include referral process; self-administered questionnaires that will be distributed to members, family, and the guardians or other parties responsible for the care of the member receiving services; medical records; management systems; and internal processes used by management. This information will be collected and analyzed weekly by the different responsible managers. The QAPI committee as a whole will review and analyze all data monthly. All data will be assessed using quality indicators identified in the BSC and CARF Quality Indicators.  

Comparing short stories- lamb to the slaughter and the speckled band Es

Comparing short stories- lamb to the slaughter and the speckled band ==================================================================== Lamb to the Slaughter' was written by Roald Dahl in 1954 shortly after the Second World War. Roald Dahl is famous for writing children's stories, like Charlie and the chocolate factory and James and the Giant Peach. Roald Dahl also writes stories for adults. Lamb to the slaughter is a fine example of an adult murder mystery story. Lamb to the slaughter is about a housewife waiting for her husband to come. When he does return home, he gives her bad news. Dazed by this news, she goes to the freezer to cook lamb for their supper but without warning strikes her husband over the head with it. She then goes to her local shop to create an Alibi. When the police come round to investigate she offers them the lamb which she killed her husband with. And without knowing it is the murder weapon the police eat the leg of lamb, destroying the evidence. Sir Arthur Conan Doyle wrote 'The Speckled Band' in 1892. His stories are about the famous detective Sherlock Holmes set in late Victorian and early Edwardian England. The speckled band is about a man, Doctor Grimesby Roylott who tries to kill his stepdaughters using a poisonous snake to climb through a ventilator and down a bell rope so that he does not have to pay for their weddings with the inheritance that his late wife gave him. Sherlock Holmes and his companion Doctor Watson investigate this crime and prevent Doctor Roylott's stepdaughter, Helen Stoner from being killed by staying in her bedroom and hitting the snake. But the snake went back into Doctor Roylott's room, biting and killing him. In lamb to the slaughter, Dahl m... ...y we do not find out what happened until the end of the story. These stories are also similar because they both have victims Patrick Maloney being one and Helen Stoner being the other. They both have murderers; Mary Maloney murdered her husband. Dr. Roylott did not directly murder Julia stoner but as he planned for a snake to kill her, he is still the murderer. They both have detectives; Sherlock Holmes and Jack Noonan ---------------------------------------------------------- Murder mysteries have changed a lot since Victorian times. Now there is technology that could pick things up for example the poison of the snake could not be detected in the speckled band but if it were in the time of lamb to the slaughter, scientists would probably have picked that up. Women would not be likely to be murders in Victorian times but now that is quite common.

The Tulsa Race Riot and Floridas Rosewood Massacre

The Tulsa Race Riot and Florida’s Rosewoood Massacre In about the 75 years following the Tulsa Race Riot, there has been investigation on what has happened in Tulsa on the date May 31 and June 1, 1921. The Tulsa Race Riot was a devastating event in history where many had lost their lives, around 300 with recent investigations, and the Greenwood District of Tulsa was destroyed. The riot started over a racial dispute, involving a group of black men trying to prevent a lynching of another black man after he was arrested, that escalated in the worst way leaving over a thousand homeless.Afterwards this horrific event was hid from the public for many years and is just being brought to attention within the past 10 years. The community that was destroyed from fire and destruction from the riot has since been rebuilt and is a completely changed area. But it is known there are still harsh feelings about what happened those many years ago and what little has been done to make up for it. No reparations have been made so far those who have suffered through the riot and survived and for the ones who didn’t and their descendents.No one was convicted for his or her participation in the riot and no compensation has been given for the many destroyed homes leaving many people homeless. The survivors of the riot are telling their stories and it is understood that they are trying to get the knowledge of this disaster to spread to other places outside of Tulsa to hopefully get something positive out of it weather it be knowledge for others or something to cope with the grief.This event is not in history books and has not even been really talked about within and outside the community until recently. Nothing effective has been done to make up for what wrong has been done to the victims. Which should immediately be changed, especially for the survivors of the incident who are still alive to their tragic story and share the truth that has been under wraps for so many years . Schools around Tulsa are now starting to talk about what happened but still no where in history books or anywhere else is it being taught.Florida’s Rosewood Massacre of 1923 was an event that occurred because of a rumor of a white woman being sexually assaulted by a black man, resulting in at least 10 men killed and most of the African American community of Rosewood devastatingly being burned down except for 2 buildings. In earlier years it was sufficient if there wasn’t much questioning of the woman or the others that were around during the attack. Instead they just took the woman’s word for it and ignored any other allegations of what happened.The evidence of what happened spread around the area of Rosewood setting off a group of white man searching for an escaped convict they assumed was to blame, resulting in the massacre. After many years of this massacre occurring and not being exposed, 50 thousand dollars has been put to the investigation to find out an y more information by looking through areas that which it has occurred. This, just like the Tulsa Race Riot, was a horrible act of racial violence that responsibility needs to be taken by the state it occurred in.But unlike Tulsa something has been done; 7 million dollars has been assigned to the remaining living victims and the families of those who are no longer alive to try and make right for what has happened. This Compensation was effective enough but the one of the only ways to completely make up for what happened is if it was brought to light much sooner, and something was done about what happened many years ago when most of the people were still alive instead of waiting until now when everyone is dying off.Its understood that people believe waiting until most of the survivors have passed away and then tell the events of what has happened is going to be to late. The very few survivors that are left from this event are telling their story because if they don’t know one would have known the truth as to what happened during that duration of time the massacre occurred. So far both reconciliations have not been effective enough especially for the Tulsa Race Riot. That is why everything is going to be done to bring justice to those who have suffered through these events in history.To make up for what wrong has happened to the people that suffered through the Tulsa race Riot an amount of 8 million dollars is going to go to the victims and their families. This is more money than the Rosewood victims received only because the Tulsa Riot involved a great deal more of people. This amount is going to be given because of the grief they had to experience from death of the people around them, being homeless, the amount of time it took to get this event any recognition, and having to start their lives over from scratch since their property was destroyed and burned down. thousand dollars will be given to any further research that needs to be conducted for the Tul sa Race Riot so that all information is gathered. Both events will be written about by professional historians to put in to textbooks of all over the country when all investigations are complete over time starting where it occurred and then spreading to different states due to the costs of new textbooks. What is being done is to restore the social peace between the state and the victims of these gruesome of events that were not accounted for many years so there is no hatred or anything negative between the two. MLA Citation

Introduction Of Women s Studies 101.1002 Essay - 1320 Words

Anthony Statton Introduction to Women’s Studies 101.1002 Jackson November 7. 2016 Blurring the Lines Realness defined by the dictionary definition is existing or occurring as fact; actual rather than imaginary, ideal, or fictitious but taking it a step further and defining it in the drag world, realness commonly refers to the ability to â€Å"blend† or â€Å"pass† as the opposite sex. The entirety of Janet Mock s Redefining Realness is exactly that, to take her own definition of the word and use it as a non-conformative mean to achieve self-actualization, to instead be real to herself rather than for anyone else s sake. Mock, through the struggle told in her own written story redefines a word with a variance of definitions in multiple communities, to not define her but be defined by her, so that rather than blend or pass she instead becomes the black woman she had truly been. Although her story stands to show her fight for the belief one is not born, but rather becomes a woman (171) the book itself acts as a beacon to all whom can sympathize or identify with her strugg le, she takes her characterization of what it means to be real and shares it with both the readers who share her aspects and those looking to understand them. In the reading, Judith Lorber discusses the social construction of gender. She talks about â€Å"performing gender† as a way to fit into society and describes how gender construction begins at birth and has to be either reaffirmed or redefined. Mock

Mission Success Requires Special Operations Force in The...

The Special Operations Force (SOF) Imperatives prescribe key operational requirements that Special Forces Soldiers must incorporate into their mission planning and execution for the greatest chance at mission success. The Ugly American is a fictional book first published in 1958 that offers an insight to American arrogance, incompetence, and corruption, but bears a remarkable resemblance of how America stills thinks and functions abroad today. The book portrays characters serving as foreign dignitaries in Southeast Asia whom, for the most part, were grossly ineffective in their duties. A number of these characters served in key positions that could have made a difference in the struggle with communism had they incorporated the SOF†¦show more content†¦This understanding and pre-planning is something that we do during a Pre-Deployment Site Survey (PDSS). From personal experience, I admit that detachments that I have served on weren’t as prepared as Finian. Our PDS S has returned to the detachment with questions left unanswered and I attribute that to a lack of prior understanding of the environment. If prior research is not conducted to understand the full spectrum, there is no way that a thorough site survey can occur. This can lead to an ill-prepared deployment and risk damaging rapport with the host nation. Another imperative that Father Finian displayed was his ability to ensure legitimacy and credibility with the local population. He did so not by showing up as the educated, knowledgeable, and powerful American, but by making himself a peer amongst the locals. Finian knew there were three things that had to happen rather quickly: Find a courageous Catholic, learn the local language, and build an immunity to the local cuisine and water. Finding another Catholic is an obvious must; however, learning the local language and eating the local fare is an imperative that Americans are doing less of as the years go by. Learning the language and eating the food should be an obvious necessity but that’s not the case. Some Americans have the arrogance that English is the superior language of the world and that others should strive to learn it. I say this because one of those AmericansShow MoreRelatedThe Ugly American William J. Lederer And Eugene Burdick2101 Words   |  9 Pageseffective American diplomacy. In The Ugly American William J. Lederer and Eugene Burdick comment on the nature of American diplomacy in 1950s Southeast Asia. They identify the characteristics and effects of both inept and skilled diplomacy. The book highlights knowledge of language, history, and culture as critical components to the ability to influence indigenous populations. In many ways the situations and characters described in the book mirror situations and challenges faced by Special OperationsRead MoreStrategic Marketing Management337596 Words   |  1351 Pagesdevelopment of a competitive stance: the potential for ethical conf lict Summary CONTENTS vii Stage Two: Where do we want to be? Strategic direction and strategic formulation 7 Missions and objectives 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 Learning objectives Introduction The purpose of planning Establishing the corporate mission Influences on objectives and strategy Guidelines for establishing objectives and setting goals and targets The development of strategies Summary 265 269 271 271 274 277 290 294

Is Georgia A Criminal Justice Major - 1921 Words

Introduction Georgia is one of the number one states for overcrowding in prison, but not limited to the statewide numbers of overcrowding. Being a Criminal Justice major I thought this would be great topic to research. The African American Male population in prisons is steadily rising, which I feel has something to do with psychological and sociological backgrounds. Today more African American men are in jail than in college. Many African American men grow up in urban ghettos, in a lifestyle they get caught up in. The African American males dream is to grow up and be just like the biggest drug dealer in their part of town. They start at an early age, fighting or even joining gangs to get to that hierarchy. In the urban ghetto you are either somebody or nobody. There are some that can fill in that somebody spot by being great in basketball and football, but most of them want all the money, cars, and jewelry, the lifestyle of a drug dealer. Many get caught up in the wrong crowd; peer pressured into doing things, like stealing cars or smoking marijuana. Some African American males get into the â€Å"game†, drug dealing, simply to get money for their families that are in extreme poverty and get a lot of government assistance. The â€Å"game† can get them caught with drugs and guns, or even killing or attempting to kill someone about money. Some young African American males sale drugs at school, they do not go for the education they go for the money. School is one ofShow MoreRelatedCases And Labeling Theory : Case Analysis971 Words   |  4 Pagessolved one with a negative result and another with a positive outcome with racial bias in capital cases. â€Å"However, The Baldus Study has given a big lead to the disagreement in the allegations in the Georgia courtroom against capital punishment which has pertained to an African American in the equal justice†(Baldus Study,2015). 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In other words â€Å"The generic name for the activities of the agencies responsible for maintaining public order and enforcing the law, particularly the activities of prevention, detection, and investigation of crime and the apprehension of criminals† (BJS). Quick History In April of 1635, the City of Boston established the first system of law enforcement in the 13 colonies. They were called the â€Å"Night Watch†, the officers worked part-time with no pay. It was until 1712 when the City of BostonRead MoreNative Americans and the Criminal Justice System Essay1530 Words   |  7 PagesDiversity in the Criminal Justice System December 1, 2012 TOPIC: Native Americans and the Criminal Justice System Native Americans in the United States have reported to come from many different tribes. American Indians are likely to experience violent crimes at more than twice the rate of all other U.S. residents. 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