Cross Cultural Issues in Tourism & Hospitality Essay

Cross Cultural Issues in Tourism & Hospitality - Essay Example An analysis of the cultural differences to understand tourism and hospitality service requirements reveals cross cultural differences.The paper examines Japanese and American cultures and describes the differences in social behaviour of each of these cultures. Tourism and hospitality industry, being the most booming one in past decades contribute to the economic and employment development of countries. It is the kind of service which has both subjective and intangible in nature. Understanding tourism service climate and culture is undeniable for sustaining competitive advantage (Kusluvan 487). Clark suggests that national character, defined as the pattern of enduring personality characteristics found among the populations of nations, has profound impact on buyer-seller interactions (qtd. in Kusluvan 237). One way in which national character influences service transactions is through culturally specific norms regarding how and when emotion should be expressed (Feldman and Morris 1995; Grayson 1998 and Mann 1997 qtd. in Kusluvan 237). Ekman states,â€Å"Considerable differences regarding display rules exist across cultres†(qtd in Kusluvan 237).For example,according to Mann,in muslim culture,smiling for a woman can be interpreted as an indication of sexual interest and muslim woman is socialized for not smiling at man.On the other hand American’s norm of service is the display of smile absence of which can harm a female provider’s career(qtd. in Kusluvan 237). â€Å"While no empirical research exists which systematically examines ways in which cultural differences impact display rules and consequently the emotional labor requirements of hospitality and tourism workers,Hofstese’s(1980) frame work of culture offers interesting possibilites† (qtd. in Kusluvan 237). â€Å"According to Hofstede (1980),cultures can vary along four dimensions to

Implementation Plan for the Solution Personal Statement

Implementation Plan for the Solution - Personal Statement Example Blais (2002) argues that â€Å"changes in power structure are particularly difficult to manage† (p.  24). The Corporate Compliance Officer will encourage a collaborative effort from all management personnel to ensure the objective of this project proposal is met. A weekly formal written report shall be done to document the weekly initiatives taken to address concerns during the weekly meetings. Managers report to the Compliance Officer the progress of their staff training. Before proceeding with the implementation of the proposal, it should gain the approval of the organizational Board of Directors. Such proposal shall be reviewed every 90 days. The Board will meet for two sessions in the duration of the project. The preliminary proposed project is designed to last for six months after which, a request for permanent approval will be sought from the Board of Directors. At the start of the project, information on the organization’s customer service will be collected from many sources on a weekly basis. Evidenced-based practice together with the basic scorecard will be utilized ( see appendix A) in the promotion of quality services across the organization, within many departments promoting quality customer services. The sources of information will include referral process; self-administered questionnaires that will be distributed to members, family, and the guardians or other parties responsible for the care of the member receiving services; medical records; management systems; and internal processes used by management. This information will be collected and analyzed weekly by the different responsible managers. The QAPI committee as a whole will review and analyze all data monthly. All data will be assessed using quality indicators identified in the BSC and CARF Quality Indicators.